Refund policy
Melonex Refund Policy: How to Return a Kit, What Is Deducted and How Long It Takes
Per the sales FAQ read on October 30, 2026, Melonex refunds apply within 60 days to sealed bottles, less a 20% restocking fee, with shipping and customs fees not refunded. You need an authorization code by email before you ship, and refunds take 5 to 10 business days. Confirm the live terms and keep proof.
Written by the Melonex label deskUpdated
What is the refund policy?
The sales FAQ sets out a refund process for the 60-day guarantee, with conditions that matter.
| Item | As the FAQ words it |
|---|---|
| Window | 60 days from purchase |
| Minimum use | At least 30 days of continuous use |
| Eligible items | Sealed bottles |
| Deduction | 20% restocking fee |
| Not refunded | Shipping and customs fees |
| Timing | 5 to 10 business days after approval |
| Before shipping | Authorization code by email |
The summary comes from the sales site 1. It is not a legal document, and the live page governs.
How do you request a refund?
Write first, wait for the code, then ship with tracking.
Write to the order desk
Use the phone or email on the contact page. Give your order ID and say you wish to use the guarantee.
Wait for the authorization code
It comes by email. Do not ship before you have it.
Pack the bottles
Use the original bottles, sealed if the terms need that, and include a note with the order ID and code.
Ship with tracking
Send to the returns address you are given. The returns address on file is in New York, and the order desk gives the street.
Track the refund
Expect 5 to 10 business days after approval. Ask for written confirmation of the amount.
What would a refund look like in money?
The 20% fee takes a fifth of the bottle price. Shipping you paid is not given back.
| Kit | Price paid for bottles | Deduction | Not refunded |
|---|---|---|---|
| 2 bottles ($79 each) | $158 | 20% of the price | $9.99 shipping, return postage |
| 3 bottles ($69 each) | $207 | 20% of the price | Return postage |
| 6 bottles ($49 each) | $294 | 20% of the price | Return postage |
The table assumes every bottle in the kit is returned and the fee applies to the whole price. The FAQ does not say how a part-used kit is treated, so ask. The 2-bottle kit's $9.99 shipping would not come back, and the cost of posting the bottles is yours.
How do you protect a claim?
A good record turns a claim into a routine request.
- Screenshot the order page, price and guarantee text on the day you order.
- Save the confirmation email, the order ID and any emails with the order desk.
- Photograph the sealed bottles, the label and the lot when they arrive.
- Write the date of your first capsule on the bottle and in your log.
- Pay by card so you can ask your issuer for a dispute if the desk does not answer.
What should you confirm in writing?
Ask the order desk three things by email: how a used bottle is treated, the exact fee and the returns address.
The FAQ guarantee text we read names a different product, and the sales pages differ on bonuses, which is why a written answer for Melonex is worth having. Ask: "If I have used one bottle for 30 days, what happens to that bottle and to the sealed ones?" Ask also: "Is the 20% fee on the product price only?" Keep the answers with your order email. A clear reply protects both sides.
What if the problem is your health?
If you have a bad reaction, stop the capsule, call a clinician and report it. A refund can wait.
Chest pain, trouble breathing, fainting, or face, arm or speech changes need 911 23. Report problems to FDA MedWatch and tell the order desk 4. Keep the bottle and its lot number, because a report without them is hard to follow up. Ask your pharmacist or doctor about the effects, and about whether you need to change anything else you take.
Melonex: from $49 a bottle60 capsules · 2, 3 or 6 bottles · free US shipping on 3 and 6 · 60-day money-back guarantee
See packsWhat if the order desk does not help?
Use your card issuer's dispute process, then your state attorney general or the FTC if a seller does not honor its stated terms.
Keep a dated record: the screenshot of the guarantee on the day you ordered, your emails and the tracking number of what you returned. Ask your card issuer for its dispute form, and state the facts in a few lines: what you bought, what the terms said, what you did and what was not honored. Disputes have time limits, often 60 days from the statement, so act promptly. This is general information and not legal advice.
Do not send bottles back without an authorization code. Without it, the returns address may refuse the parcel, and you lose both the product and the postage. Ask for the code in writing and keep the reply. If the code is slow, write again, and mention the date of the first request.
What if you used part of a bottle?
The FAQ says sealed bottles. It does not say what happens to a bottle you have opened, so ask before you ship.
A common approach for supplement sellers is to refund unopened bottles and to treat opened ones as used. The sales FAQ says refunds are for sealed bottles, and the home page asks for at least 30 days of continuous use 1. Those two ideas can only fit if a buyer returns the bottles they have not opened. A person who bought one bottle and used it for 30 days may therefore find there is nothing sealed to send back. If that is your case, ask the order desk what they will do, in writing, before you spend more.
This tension is the main reason we suggest the smallest kit that suits you, and why the pricing page shows the cost per day, not only the saving per bottle.
Can you cancel an order before it ships?
Possibly. Write to the order desk at once with your order ID, since a parcel that has not left can often be stopped.
The pages we read do not state a cancellation rule. Ask for written confirmation that the order is cancelled and the card will not be charged, or that the charge will be reversed. Check your card statement over the next week. If the charge stays and the desk does not answer, use your card issuer's dispute process.
How long should you keep your records?
Keep them for at least a year after your last order.
Emails, screenshots, tracking numbers and photos take almost no space. If a question comes up about a charge, a refund or a reaction, they let you answer in minutes. Keep the empty bottle and its label as well, until your clinician has seen the lot and the Supplement Facts if you ever report a problem.
FAQ01
Melonex questions people ask
What is the Melonex refund policy?
A 60-day money-back guarantee with conditions: at least 30 days of use, sealed bottles, a 20% restocking fee, and shipping and customs fees not refunded.
How long does a refund take?
The FAQ says 5 to 10 business days after approval.
Do I need an authorization code?
Yes, the FAQ says a code is sent by email. Do not ship before you have it.
Who pays return shipping?
You do, per the FAQ, and shipping and customs fees from the original order are not refunded.
Can I get a refund on a used bottle?
The FAQ says sealed bottles. Ask the order desk in writing how a used bottle is treated.
What if the desk does not reply?
Write again, keep copies and ask your card issuer about a dispute.
Who wrote this02
Written and reviewed by
Pages built from the label, the sales page and linked NIH, FDA, CDC, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is the information site for a USA Authorized Melonex Retailer. It is not the manufacturer or the distributor named on the label. We earn money when you buy through our order links.
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